In this episode, BIT's CEO, Professor David Halpern, speaks to the New South Wales Minister for Customer Service, Victor Dominello. David and Victor cover a wide range of topics, starting with why other governments should have a Minister for Customer Service, how behavioural insights can improve economic policy, how markets can be made more transparent and when governments should intervene in markets. 

Victor has been the Member of Parliament for Ryde since 2008. He has held the position of Minister for Customer Service since April 2019. Prior to that Victor held the position of the Minister for Finance, Services and Property and was appointed the state’s first Minister for Innovation and Better Regulation in 2015. His earlier appointments include the Minister for Citizenship, Communities, the Minister for Aboriginal Affairs, the Minister for Veterans Affairs and the Assistant Minister for Education. As mentioned on the podcast, the NSW Behavioural Insights Unit was established in 2012 and has been located in the Department of Customer Service since 2019.

You can keep up to date with the work that he has been doing through his website, LinkedIn and Twitter. 

Further reading

• If you want to read some news coverage about the FuelCheck app, you can go here or head to the FuelCheck website here. 
• If you want to learn more about the Comprehensive Third Party reforms, you can read about it here. 
• You can also read more about the work that the New South Wales Behavioural Insights Unit are doing here. 

Credits 

Editing by Evan Sycamnias at Pixelife Studio

Music by Rich O’Brien

Thanks to Ellie Wood at the Minister’s Office, and Dave Trudinger, Eva Koromilas and the Behavioural Insights Unit.