E175 'Shaping the Future of AI Agents ' with Microsoft Ireland's Jennifer Geraghty Ryan

Today's guest is Jennifer Geraghty Ryan, Principal Product Manager at Microsoft Ireland. As AI agents emerge as some of the most exciting innovations, Jennifer – who was an AI Person of the Year finalist at the 2024 AI Awards - delves into her journey and the groundbreaking work that her team is doing with AI agents and Copilot Studio. Topics include: 0:00 Building AI agents to empower customer success teams 3:18 Empowering global impact through Microsoft's Copilot Studio platform 4:42 Aligning generative AI with customer priorities for impact 8:15 How GPT exceeded expectations in due diligence automation tasks 10:05 Ensuring transparency and citations for AI-driven agent actions 11:45 Why AI's non-deterministic nature complicates traditional software testing methods 13:37 How AI agents will transform workflows into dynamic, multimodal interfaces 16:11 Humans will manage agents, overseeing tasks and escalation