Adding capacity to your law practice, whether through hiring new team members, outsourcing work, or using AI to help you with certain tasks does not always add up to overall workflow improvement. This can be really frustrating for law firm owners because you’ve spent time and money on these solutions, only for the work to continue getting stuck in workflow bottlenecks.

Melissa Shanahan and Ben Hudson join me today to discuss what changes when you shift your focus from resource efficiency to flow efficiency, and why sometimes the key to increasing capacity is actually doing less. Ben shares his insights on using data to inform hiring decisions, improving client perception, and defining productivity in a way that aligns with his goals, and we dive deep into the tools and strategies that make a difference.

For full show notes, transcript, and more information, visit: https://www.agileattorney.com/36

Catch me at the Clio Cloud Conference 2024, Tuesday, October 8th at 3pm (Discount code: ACTFAST): https://cliocloudconference.com/

Ep2 John Oates