

Building a Structured COI Referral System That Actually Works (Tiffany Charles)
4 snips Apr 9, 2025
Tiffany Charles, Chief Growth Officer at Destiny Capital, specializes in creating effective COI referral networks that drive growth. In an engaging discussion, she shares her three-meeting process to turn casual connections into committed partners. Tiffany emphasizes the power of focusing on 5-7 high-quality relationships over a larger, less effective network. She also explores how to handle unqualified referrals and reveals unexpected professionals who can serve as excellent referral partners, transforming the way advisors approach client growth.
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Finding COIs
- Ask clients about important professionals in their lives, focusing on positive relationships.
- Also ask COIs for referrals to other professionals.
Focusing on Quality COIs
- Aim for 5-7 solid COI relationships rather than many superficial ones.
- Expect to reach out to many potential COIs to find a few committed partners.
Building the COI Relationship
- Structure COI meetings with a three-meeting process: relationship building, service overview, and commitment.
- Schedule quarterly meetings after the initial three to nurture the relationship and ensure ongoing referrals.