CX Today Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
In this discussion, host Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, for a no-nonsense deep-dive into one of the most overlooked security debates in modern customer experience: hardware vs. software noise cancellation.
As enterprises race toward the cloud, Thor breaks down the hidden compliance traps, IT headaches, and cybersecurity risks that come with that shift – and why hardware might just be the unsung hero of secure communication.
If you’ve ever wondered how something as simple as a headset could protect sensitive data in finance, healthcare, or contact centers, this conversation is a must-watch.
When it comes to noise cancellation, the question isn’t just “how good does it sound?” –it’s “how safe is it?”
Join Rhys Fisher and Thor Mitskog as they unpack the real-world security implications of cloud-based software tools and why leading enterprises are turning back to hardware-driven solutions for peace of mind and performance.
Key discussion points:
🔴 Cloud security pitfalls: How moving audio processing to the cloud opens doors to compliance and data breach risks.
🔴 Hardware simplicity: Why plug-and-play devices slash IT setup time, cut costs, and sidestep configuration nightmares.
🔴 Industry sensitivity: How financial services, healthcare, and contact centers are leading the charge in hardware adoption for regulatory reasons.
🔴 Future trends: Why Thor predicts consolidation in cloud noise-cancellation software – and a new wave of intelligent hardware innovation.
Explore Cyber Acoustics’ latest hardware solutions for secure communication.
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