Ep 3 - How To Become a Customer Success Manager with Jessica Davis

The #WorkingInTech series pulls back the curtain on the journeys of professionals thriving in tech. We unpack their career stories to turn lessons learned into tips that help you build your own fulfilling tech career path. This week we chat with Jessica Davis, a Customer Success Manager who entered tech after getting her MBA during the pandemic. While overcoming personal challenges like divorce, Jessica successfully transitioned from middle school teacher to tech. She then founded Resume Badge, a platform that has guided over 1,000 job seekers into tech roles in areas like program management, DevOps, and cybersecurity. Jessica teaches best practices for leveraging social media to strategically grow your career. Tune in as we dive into her tips and her own pivot story to uncover lessons that inform transitions into fulfilling tech careers. Follow me @juwonthetechie on all platforms.

Timestamps: Intro - 0:00 Education to Tech - 3:30 Job Application Process - 15:20 Salary Progression - 22:51 Skills - 27:04 Advice for Newbies - 30:44 Importance of Certifications - 34:00 Importance of Networking - 36:55 Starting All Over Again - 41:57 A Day in the Life - 45:20 Work-Life Balance - 48:26 Diversity in CSM - 50:30 Difference between CSM and Tech Support - 52:48 Handling Huge Demands - 55:13 Conclusion - 1:01:23