Case against metrics with Chris Westerhold

In this conversation, Chris, a senior director of engineering effectiveness at HTEC, discusses the importance of developer experience and its impact on productivity. He emphasizes the need for organizations to understand the nuances of developer experience, the role of metrics, and the potential pitfalls of misusing them. Chris shares insights on how to effectively measure developer productivity, the importance of qualitative data, and the need for empathy in addressing developer challenges. He also highlights the significance of balancing metrics to avoid gaming behaviors and drive meaningful improvements in developer experience.

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