This is a very personal conversation I had with a living legend in the world of hostage and crisis negotiations. This interview challenged me on more levels than I thought it would and it personally feels like the best interview I’ve ever done, but not because of anything I did.

Jack Cambria, a 34-year veteran of the NYPD and crisis negotiation legend, is the crisis negotiation teacher that crisis negotiators go to learn from. He’s the instructor’s instructor.

I was struck with the profound level of wisdom, patience, and knowledge that Jack has. But more than that, I was struck that he almost seems surprised that he’s a legend. And that for me was the mark of a true man of service. He’s dedicated his life to the service of others and to the preservation of life.

It was a great honor to speak to Jack, and I couldn’t think of a better person to have on the show to celebrate the 50th episode of the Negotiations Ninja podcast.

Outline of This Episode

[2:50] Learn more about Jack Cambria and his career
[4:31] The importance of listening in hostage situations
[7:04] The four steps to navigate a hostage situation
[11:23] Solving problems like a hostage negotiator
[17:03] What makes a good negotiator?
[23:25] How to manage the stress of being a negotiator
[26:43] A negotiation that didn’t end as planned
[32:29] What corporate negotiators can learn from hostage negotiators

Connect with Jack Cambria

Connect With Mark

Follow Negotiations Ninja on Twitter: @NegotiationPod
Connect with Mark on LinkedIn
Follow Negotiations Ninja on LinkedIn
Connect on Instagram: @NegotiationPod

Subscribe to Negotiations Ninja

Hostage and Crisis Negotiations with Jack Cambria, Ep #50