Legal Innovation Spotlight 29 - Communications in Legal: Best Practices, Strategies & Ideas with Nicki Kastellorizios-Lee
Get ready for an insightful journey with our guest, Nicki Kastellorizios-Lee. Nicki and Ted talk about Nicki's background and her role at Perkins Coie, as well as her experience with technology, writing, and podcasting. They also explore the potential of client-facing podcasts and the use of Microsoft Teams in law firms. Whether you're navigating agile methodology or seeking fresh communication strategies in a hyper-virtualized world, this episode offers valuable takeaways and a fresh perspective on embracing change in the legal industry. Tune in to uncover strategies for fostering a culture of innovation and collaboration in your organization.
In this episode, Nicki shares insights on how to:
- Adopt agile methodology in law firms
- Innovate internal communication
- Integrate generative AI in legal practice
- Educate clients through digital channels
- Foster knowledge sharing and innovation in legal services
Key takeaways:
- Implementing agile practices in law firms can enhance workflow efficiency, improve task prioritization and transparency, and lead to higher client satisfaction and better team performance.
- Using innovative communication tools like internal podcasts can boost employee engagement, streamline information sharing, and reduce internal emails, thereby increasing overall productivity.
- Staying updated on generative AI advancements and their legal implications is essential for compliance, anticipating regulatory changes, and integrating AI tools to enhance decision-making and client services.
- Leveraging digital channels to educate clients on complex legal matters can enhance the firm's value by providing accessible content, strengthening client relationships, and positioning the firm as a leader in the legal industry.
About the guest, Nicki Kastellorizios-Lee:
Nicki Kastellorizios-Lee is a digital ethics enthusiast and seasoned technology professional with more than 20 years of experience in the legal field, specifically technical writing, business systems analysis, and training. After a brief period in the banking industry, she returned to legal where she currently manages IT Communications at Perkins Coie, LLP to “keep IT human,” working closely across teams to execute meaningful messaging campaigns that help deliver IT/business goals and cultivate innovation and growth mindsets. Nicki is also a proud DePaul University alumna (“Double Demon”) with a Master’s Degree in Information Systems and a Bachelor’s in Political Science and Philosophy.
Nicki loves solving problems, crunching numbers, and pushing the limits on what we think we understand about the modern reader. Writing and delivering thoughtful, eye-catching communications that reflect the modern era — and respect the time and attention of the modern reader — remind her to keep communications creative, concise, and read-worthy when new information and change are constant. The Digital Transformation is more about people and societal change than any one technology or new tool – so let’s keep things human, and make it a little fun, too.
“Saying what you mean, exactly what you mean, is the way to reach the busy modern reader, the busy lawyer, the busy law firm professional.” – Nicki Kastellorizios-Lee
Connect with Nicki Kastellorizios-Lee:
Website: https://www.perkinscoie.com/en/
LinkedIn: https://www.linkedin.com/in/nicki-kastellorizios-lee-4465955a/
Connect with Ted Theodoropoulos:
Website: https://getinfodash.com/
LinkedIn: https://www.linkedin.com/in/tedtheo