While most companies share some standard ways of operating, it’s that unique sliver in approach that truly differentiate the great companies from the mediocre ones. At Discover Financial Services, CIO and Executive VP Amir Arooni is spearheading those differentiators.Amir is a strong believer in the importance of empowering people to do great work and developing them to be the kind of innovative anticipators who will continually create greater and more differentiated value for customers. He leads with a philosophy that we can deliver powerful business results through a combination of process agility, technology, and talented people.
In this episode, we unpack Amir’s playbook to learn:
- How to win internal stakeholder support for the vision
- How to build a true appreciation for the current state organization as a new CIO
- How to keep the customer at the heart of all company operations
- How Amir’s Drive for Small workforce strategy led to a 6x increase in productivity
More information about Amir and today’s topics:
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