In the latest episode of The Leadership in Insurance podcast, host Alex Bond sits down with Rob Lewis, CEO of INTX Insurance Software, to discuss why the insurance industry's fragmented software landscape is holding back its AI potential - and what it takes to fix it.
Rob's journey from launching an online stockbroker in South Africa to acquiring an insurance carrier in Mozambique led him to build INTX: an integrated software solution designed to cover the entire policy lifecycle.
Now, he's bringing that vision to the US market, where 55% of insurance professionals still rely on Excel as their primary system.
Key highlights from the conversation:
Why insurance is "perfectly suited to AI" but "least prepared for it"—and how legacy systems are the bottleneck
The case for incremental gains over revolution: how a 5% improvement in core ratios can transform carrier economics
US vs. London market dynamics: the tension between data-driven underwriting and the irreplaceable value of underwriter intuition
The Excel problem: why half the US insurance industry still operates on spreadsheets, and what it takes to transition them to modern platforms
INTX's US expansion: from 5 clients signed in 2025 to an ambitious goal of 25 by the end of 2026, including a Tier 1 carrier
Rob makes a compelling case that the industry doesn't need revolutionary products—it needs solid operational foundations that can unlock the next wave of innovation.
The Leadership in Insurance Podcast - Insurtech & Innovation 