Building With Buyers cover image

Building With Buyers

11 - George Wojciechowski, Co-Founder at ShipBob, On How To Incorporate Culture And Trust Throughout The Entire Customer Experience

Dec 29, 2020
45:01

George Wojciechowski, Co-Founder at ShipBob, joined me on the Modern Startup Marketing podcast.

ShipBob was founded in 2014 and has raised Series D ($130.5M total). Based out of good 'ole Chicago, IL, ShipBob has ~650 people. ShipBob is a tech-enabled 3PL (3rd party logistics) that fulfills e-commerce orders for direct-to-consumer brands. You can outsource your logistics, from warehousing to delivery (and more) so you can focus on other aspects of your business. ShipBob was recently ranked #1 on Crain's Chicago 'Fast List' of the Fastest-Growing Companies in 2020.

We covered:

What George focuses on now in his role as co-founder of a ~650 person company (versus early-stage);

How ShipBob differentiates itself vs. other players;

Marketing as an expression of your broader mission and values (going beyond utility and features);

How ShipBob incorporates culture and trust throughout the entire customer experience;

Structuring of teams (a triangle of Revenue, Ops, and Engineering) including Marketing in more detail;

Marketing channels that are working well now, as well as in the early days (hint: lots of low-hanging fruit);

COVID impacts on the business - both positive and negative - and how ShipBob has leveraged internal data to provide value to customers;

George's intriguing career journey, from equity and derivatives and futures to co-founding ShipBob.

You can find George on LinkedIn: www.linkedin.com/in/george-wojciechowski-870b814

Find out more about ShipBob: www.shipbob.com

Also check out: trends.shipbob.com and carriers.shipbob.com

George also talked about: www.pachama.com

For more content, subscribe to Modern Startup Marketing on Apple or Spotify (or wherever you like to listen).

You can find Anna on LinkedIn: www.linkedin.com/in/annafurmanov or visit this website: www.furmanovmarketing.com

Thanks for listening!

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode