Keys To The Shop : Equipping Coffee Shop Leaders Language Barriers and Understanding
"We don't speak Starbucks" I cannot tell you how much damage phrases like this have done over the years. More than just creating hostility at the register with customers who don't speak the same "coffee language" as us, it also sets the stage for more hostility and misunderstanding with customers whose culture, language, or abilities are literally different from our own.
In today's shift break we will be discussing the importance of fostering a desire to serve through understanding and how we can overcome language barriers of all kinds with the right mindset and resourcing.
Related episodes:
- 122 : How to be a Cash Register Hero : 6 Essential Skills
- 282 : How to Listen to your Customers
- 165 : The Art of Deep Listening w/ Oscar Trimboli
- 196 : Understanding Customer Preferences w/ Peter Giuliano
- Up-selling and Hospitality: Helping Customers Make Good Decisions
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