Keys To The Shop : Equipping Coffee Shop Leaders Care Assurance is the New Quality Assurance
Aug 19, 2021
07:23
Quality control and assurance is common in most well established coffee shops. Even if it is not a dedicated position, it at least is an area where we invest a lot of time and effort. What we don't see very much of is a focus on care. How do the staff and customers experience the business and what are we doing to make sure we are dialing in that experience?
Today on Shift Break we will talk about how investing in care assurance is a critical to success.
Related episodes:
- Fear and Trust
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- 208: Building a Company that Cares w/ Kyra Kennedy of Baratza
- 162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee
- 085 : How we Ruin the Specialty Experience
- 248 : The 5 Elements of Resourcing your Team
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