Don't Scale Dysfunction—Fix the Team First | Karim Harbott

Karim Harbott: Don't Scale Dysfunction—Fix the Team First

Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

"How do you define the success of a football manager? Football managers are successful when the team is successful. For Scrum Masters it is also like that. Is the team better than it was before?" - Karim Harbott

Karim uses a powerful analogy to define success for Scrum Masters: think of yourself as a football manager. A football manager isn't successful because they personally score goals—they're successful when the team wins. The same principle applies to Scrum Masters. Success isn't measured by how many problems you solve or how busy you are. It's measured by whether the team is better than they were before.

Are they more self-organizing? More effective? More aligned with organizational outcomes?

This requires a mindset shift. Unlike sprinters competing individually, Scrum Masters succeed by enabling others to be better.

Karim recommends involving the team when defining success—what does "better" mean to them? He also emphasizes linking the work of the team to organizational objectives. When teams understand how their efforts contribute to broader goals, they become more engaged and purposeful. But there's a critical warning: don't scale dysfunction! If a team isn't healthy, improving it is far more important than expanding your coaching to more teams.

A successful Scrum Master creates teams that don't need constant intervention—teams that can manage themselves, make decisions, and deliver value consistently. Just like a great football manager builds a team that plays brilliantly even when the manager isn't on the field.

Self-reflection Question: Is your team more capable and self-sufficient than they were six months ago, or have they become more dependent on you?

Featured Retrospective Format for the Week: Systems Modeling with Causal Loop Diagrams

"It shows how many aspects of the system there are and how things are interconnected. This helps us see something that we would not come up with in normal conversations." - Karim Harbott

Karim recommends using systems modeling—specifically causal loop diagrams—as a retrospective format. This approach helps teams visualize the complex interconnections between different aspects of their work. Instead of just listing what went wrong or right, causal loop diagrams reveal how various elements influence each other, often uncovering hidden feedback loops and unintended consequences.

The power of this format is that it surfaces insights the team wouldn't discover through normal conversation. Teams can then think of their retrospective actions as experiments—ways to interact with the system to test hypotheses about what will improve outcomes. This shifts retrospectives from complaint sessions to scientific inquiry, making them far more actionable and engaging. If your team is struggling with recurring issues or can't seem to break out of patterns, systems modeling might reveal the deeper dynamics at play.

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About Karim Harbott

Karim is a consultant, trainer, and non-executive director. He bridges the gap between strategy, business agility, digital transformation, innovation, AI, and board governance. He is a Certified Scrum Trainer, and is the author of The 6 Enablers of Business Agility.

You can link with Karim Harbott on LinkedIn.