The Airbnb Superhost #023 Customer Road Map 5 - Prepare to Impress Your Guests
In this episode, Neil shares his journey from hosting just one room to welcoming over 2,000 guests and generating significant revenue. He emphasizes the importance of first impressions and details the 10-second rule, where guests form opinions quickly upon arrival. Neil provides valuable insights on preparing the property for guests, including creating a checklist with four key elements: bed, bin, bath, and beauty. He also highlights the significance of personal touches, such as addressing guests by name and providing treats to enhance their experience.
KEY TAKEAWAYS
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The 10-second rule emphasizes the importance of making a positive first impression on guests to set the tone for their stay.
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Developing a basic checklist with key tasks like bed, bin, bath, and beauty can help ensure that the room is ready for guests.
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Adding treats or small gestures like a handwritten note, local snacks, or a bottle of wine can make guests feel welcomed and cared for.
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Implementing Internet of Things (IOT) devices like automated lighting or heating can enhance the guest experience and make their stay more comfortable.
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Using guest names on room doors and having clear indicators of guest arrival, like slightly closing the door, can improve security and communication within the property.
BEST MOMENTS
"If they like it they'll tend to excuse everything and if they don't they'll find everything."
"I remember going to a hotel once on a business trip... Yuck!"
"No matter how mundane a task may seem, create a basic checklist on paper to refer to."
"Knowing this, right from the start, even on day one... Alistair, this is your room."
"As I've said before, people will remember how you made them feel long after they recall what you said or did."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: SuperhostNeil@gmail.com
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.