185. Equipping and Empowering People to Deliver Differentiating CX w/ Jim Hardeman

What is your company’s way to play? Put another way, how do you differentiate yourself?
It’s customer experience that is the biggest and best differentiator — and employees are the real drivers of CX.
In this episode, I interview Jim Hardeman, Chief Marketing Officer and Chief Product Officer at CMX, about empowering employees to deliver quality CX using technological tools that foster innovation.
Jim and I also talked about:
What the definition of superior operational execution is
Why brands that focus on employees provide great CX
How technology should empower humans to achieve quality
What to measure and how to measure it
Why relationship building is the key to understanding customers 


Check out these resources we mentioned during the podcast:
Jim Hardeman on LinkedIn
CMX
Daryle DeBalski on LinkedIn
Qualified.com
Lexus of Chattanooga 


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