Kindness, Accountability and Trust at Insync with Jeremy Summers

Jeremy Summers is the CEO of Insync, a consultancy known for its data-driven approach to culture, engagement, and leadership. With a rich background in financial services and operational excellence, Jeremy brings both strategic acumen and grounded leadership to the table.  

In this conversation, Jeremy and I explore how they have built a people-first, high performing organisation. We discuss what it looks like to lead with kindness and courage—especially in the face of rapid change, hybrid work, and big-budget competitors. We discuss how Insync’s deliberate design choices—from dissolving the traditional executive team to embedding psychological safety into everyday behaviors—have enabled both cultural strength and commercial success. 

In this episode, we cover: 

• Why Jeremy disbanded the executive leadership team—and what replaced it 

• The importance of aligning visible behaviors with psychological safety 

• How to build a feedback culture rooted in kindness, accountability and trust 

• Rituals that keep hybrid teams connected, including coffee roulette and peer-led learning 

• How Insync competes with global SaaS giants through its people 

• What sustainable accountability actually looks like in practice 

"Kindness isn’t softness—it’s the foundation for sustainable high performance." 
When leaders combine clarity with compassion, accountability with trust, and direction with dialogue, teams don’t just deliver—they thrive. 

If you're leading in a hybrid world, wondering how to deepen connection, without losing momentum, this episode is full of insight and practical inspiration. 

Where to get the book, Thriving Leaders: Learn the Skills to Lead Confidently: 

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Audio: ⁠⁠Audible⁠⁠ & ⁠⁠Spotify⁠⁠

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