WealthTech on Deck How Tech Drives Innovation & Accelerating Through Integration with Andrew Salesky
In this episode, Jack Sharry talks with Andrew Salesky. Andrew leads Digital Advisor Solutions at Charles Schwab, overseeing a suite of tech platforms used by more than 7,500 independent advisory firms working with Schwab.
Having worked at Schwab for more than 20 years, Andrew has held jobs big and small under the Schwab umbrella – from branch leadership to running schwab.com and driving the growth of “Schwab startups” like Schwab Private Client. Andrew even worked as their first Global Data Officer before transitioning into his current role supporting digital platforms. Andrew spearheads integration across the company, viewing integration as the top accelerator for every corporate goal or initiative.
Andrew and Jack discuss current trends and how advisors can best respond, the power of integration, why technology is the great enabler, and why it takes more than tech to reach success.
“Integration is not a distraction, it’s an acceleration. It’s really bringing a level of investment that is unprecedented for Schwab in the digital advisor space. We’re able to accelerate our roadmaps in all different areas.” ~ Andrew Salesky
Main takeaways
- The health and wellness trend is expanding into financial wellness post-COVID-19. Women are also responsible for trillions of dollars of financial assets and with the rise of e-commerce and technological innovation, customers have increasingly high expectations. Advisors must prepare for these shifting trends and demographics.
- Technology is a fantastic enabler, but we need a combination of technology and human support to best serve clients.
- The financial services industry is still too reliant on paper and hard copies. We need to embrace digitization for the sake of the client. That includes working to streamline digital transactions.
- Building and maintaining trust has never been more important than it is now. That deep level of trust can’t be replicated by a device, it must be built by the human advisor.
Links
- Andrew on LinkedIn
- Charles Schwab
- Mckinsey
- Schwab Private Client
- Charles Schwab Independent Advisor Outlook Study
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