Creating Superfans How Fizzah Raza Creates The Ultimate Client Experience
On the second episode of the Creating Superfans podcast, I interview Nashville-based photographer Fizzah Raza. I worked with Fizzah for my brand new headshots over the summer and had a WORLD CLASS customer experience. I was wowed before, during, and after our session together and immediately became her superfan. If you’re a solopreneur of any kind, this is a can’t-miss episode filled with tons of ideas that you can implement in your own business.
Show Notes
4:00 - How Fizzah wowed me before we even met!
6:25 - Fizzah’s follow-up trick
8:11 - Why being personal is sometimes better than being professional
10:22 - What Fizzah did to exceed my expectations the night before our photoshoot
14:25 - The CRITICAL mindset shift that helped Fizzah transform her customer experience
16:15 - How Fizzah maximized the moments after our photoshoot session
19:53 - What are Fizzah’s CX non-negotiables as a customer?
21:44 - How Tiffany & Co and Nike blew Fizzah away
25:38 - Fizzah’s #1 hack for getting more referrals and repeat business
27:37 - What’s a brand that Fizzah is a superfan of?
Fizzah Raza Photography Website
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