As the self storage industry moves further online, legal risks are evolving fast. In this Legal Chat episode, Carlos Kaslow and Scott Zucker break down the biggest legal challenges operators face today—and how to prepare for them.
Key topics include:
- Website accessibility & ADA lawsuits
- Deceptive Trade Practices and Drip Pricing
- Mandatory arbitration vs. class action exposure
- Disclosing fees and exclusions online
- Online contracts (click-wrap, scroll-wrap) and enforceability
- Oregon’s wage theft law and its impact on construction projects
- Revenue management & antitrust concerns—especially around RealPage
- Why transparency, documentation, and education are your best legal defenses
Carlos and Scott offer real-world examples, recent cases, and clear takeaways to help you reduce risk and protect your facility.
You can watch this episode over on the YouTube channel- Watch Episode 6 on YouTube
Make sure to subscribe to watch future episodes.
Hosts: Carlos Kaslow & Scott Zucker with the Self Storage Legal Network
Brought to you by Lighthouse Storage Solutions
Gabfocus Self Storage Podcast