"Betrayed. Undermined. And let down."
This is how students and staff at Australia's universities feel... according to the chair of a senate inquiry examining governance at our higher education institutions.
Meanwhile, new research at one uni - Deakin - found one third of Australians do not trust universities and two in five agree university managers "are more focused on revenue than quality."
All round, it's a pretty dire assessment.
Deakin University's vice chancellor Iain Martin says whether this is perception or reality makes little difference now.