From Inconsistent to Award-winning Docs - Conversation with Naomi Pentrel & Andrew Feierabend

In this engaging discussion, Naomi Pentrel, a robotics API documentation revamp expert, and Andrew Feierabend, a user experience advocate, dive into their transformative journey. They highlight the importance of structured user interviews, which inform effective documentation improvements. Their collaborative approach fosters daily usability wins and larger-scale automation changes. The conversation even touches on the playful inspiration behind their award-winning portal design, showcasing how creativity plays a vital role in user engagement.