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DTC POD: How The Best Brands Are Built

#325 - The Art of Modern Retail: Kellen Roland on Strategy, AI, and Mentorship

May 30, 2024
Kellen Roland, with 18+ years of experience in luxury and consumer sectors, shares insights on building strong retailer relationships. He emphasizes unique value, negotiation techniques, and agility in adapting to customer preferences. His strategic advice focuses on successful retail strategies balancing storytelling and business acumen.
55:42

Episode guests

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Quick takeaways

  • AI integration enhances customer service and streamlines operations.
  • Innovative presentation and storytelling tactics drive brand success in retail.

Deep dives

Using AI to Improve Sales Processes and Customer Relationships

Implementing AI tools like virtual assistants to streamline scheduling and leverage AI for customer service interactions to enhance customer experience and free up resources for higher-value engagements with clients.

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