Ep. 123 Is Artificial Intelligence limiting the Value of Process Mining?

AI? Process mining? We owe it to the listeners to put the strange title into perspective.

Some will argue that a federal agency is a collection of business processes. For example, a company turns in its taxes; a laboratory applies for a grant; and even federal agencies must comply with cybersecurity requirements. Some will label this process management.

Because the federal government deals in billions of dollars these processes can be quite complex. Experts have evolved who can examine these processes and determine ways to improve the process. Because there are stacks and stacks of petabytes of data to be concerned with, the term “mining” has become popular to describe this kind of examination.

OK. Step Two. We all know that artificial intelligence is trying to be applied to as many aspects of federal technology as possible. Many are talking about potential savings. However, this may be true with simple tasks like creating reports; however, complicated processes may present a challenge to artificial intelligence.

If someone arbitrarily slaps an AI Process into a system, it could wreak havoc. Please remember that AI is derivative, and can absorb previous systems but not necessarily offer anything new.

During this interview, Christopher Radich breaks down some concepts that Celonis uses to gain a deep understanding of complicated processes before AI gets a chance to work.

For example, they have pioneered applying the concept of digital twins to processes. This is a way that a process can be evaluated to discover the implications of process change.

Follow John Gilroy on LinkedIn  https://www.linkedin.com/in/john-gilroy/

Listen to past episodes of Federal Tech Podcast  www.federaltechpodcast.com

Process Mining for Dummies  https://www.celonis.com/ebook/process-mining-for-dummies/