Ep. 87 - The 2025 Benchmark Breakdown: What Sets High-Performing Firms Apart w/Dave Hofferberth

This episode features a special recording from a recent Kantata webinar with Dave Hofferberth, Managing Director at Service Performance Insights. Each year, the release of the SPI Professional Services Maturity Benchmark Report is a much-anticipated moment for the industry—and this year’s findings are a wake-up call.

Dave breaks down what truly sets high-performing firms apart and explores the key industry metrics and trends uncovered in this year’s research. He also shares his optimism for 2025 and why information visibility will be the foundation of future success.

Key Takeaways:

• The five pillars of the benchmark: Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations
• Major trends and challenges professional services firms are facing
• Strategies to overcome industry hurdles and drive continuous improvement
• The impact of maturity levels and PSA adoption on success
•  Critical KPIs influencing client and employee satisfaction

See how your firm stacks up—download the 2025 Professional Services Maturity Benchmark here.

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