Customer Confidential: Untold Stories of Earned Growth

Ep. 30: Planning the marriage (not just the wedding)

Feb 5, 2015

57:58

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

Jennifer Cunningham of Cornell University and Linda Reed of Stanford discuss the crucial role of college alumni (16:33), how they use Net Promoter System to build loyalty (25:30) and their strategies for following up with detractors (46:59).

Home Top podcasts Popular guests Top books