

28 | Why Most Events Fail—And What High-Performing Companies Do Differently 🎟️🔥 with Braughnwynn "Bibi" Brown (TENCUE, Hustle, EasyPost)
Braughnwynn "Bibi" Brown, the COO of TENCUE, shares her experiences and observations on the dynamic changes and challenges in the events industry, particularly in the wake of the COVID-19 pandemic.
In this episode of Good Revenue, host Neeta Bidwai and Bibi cover:
- The resurgence of in-person events, and the diminishing demand for hybrid events.
- Challenges like increased costs and the need for budget constraints.
- The importance of creating emotional connections and delivering value through unique experiences, sustainability practices, and strategic design.
- Insights into managing operational improvements and strategic alignment within a PE-backed framework, including customer-centricity and employee-first culture.
- Actionable advice for senior executives considering event investments.
- What differentiates high-performance companies in their marketing and event strategies.
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Where to find Bibi:
https://www.linkedin.com/in/bibibrown/
Where to find Neeta:
https://www.linkedin.com/in/neetabidwai/
Where to find Good Revenue:
https://goodrevenue.io/goodrevenue
https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ
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Highlights:
00:00 Introduction to Good Revenue
00:32 Current State of the Events Industry
01:52 Navigating Budget Constraints and ROI
02:57 Creating Memorable Event Experiences
06:20 Hybrid Events: Challenges and Opportunities
07:55 Sustainability in Event Planning
10:13 Revenue-Generating vs. Brand Events
13:58 Measuring Event Success
17:38 Operational Insights from a PE-Backed COO
22:28 Advice for CEOs and Senior Executives
24:35 Conclusion and Final Thoughts
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Referenced:
• Good Revenue episode with CFO Hilda Mwangi: https://youtu.be/v5ceyBF0TcI
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