Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience, and serves as CEO, Clifton Butterfield, LLC, a business advisory practice. He is a Fellow of the Institute for Digital Transformation and a 2021 member of HDI’s Strategic Advisory Board. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. He holds a masters certificate in advanced management strategy from Tulane University’s Freeman School of Business.