Unchurned - The No. 1 podcast for Customer Success How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success ft. Lawrence Waldman (GLMX)
#updateai #customersuccess #saas #business
Lawrence Waldman, who recently stepped into a new role as Global Head of Client Experience at GLMX, shares insights from his initial hundred days at the company. He opens up about navigating change and scaling operations in a rapidly growing space while also spotlighting his team's strong customer relationships and innovative approaches.
Timestamps
0:00 - Preview, Music Nerds Unite, LinkedIn & Intro
8:30 - GLMx, its services
12:28 - Lawrence's new role at GLMx, team dynamics and culture
15:08 - Lawrence's experience hunting a job
19:00 - The first 100 days
23:10 - Building trust and buy-in
31:45 - Pleasant surprises and operational challenges
38:23 - Transitioning from learning to executing
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👉 Follow the podcast
Youtube:https://youtu.be/JprAz-o-dWk
Apple Podcast:https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Lawrence Waldman:https://www.linkedin.com/in/lawrencejwaldman/
👉 Connect with hosts
Jon Johnson:https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso:https://www.linkedin.com/in/kristiserrano/
Josh Schachter:https://www.linkedin.com/in/jschachter/
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Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.