Grass Roots Improvement: Tapping into the power of your staffs observations and ideas

Shift Break #24 : Every day, in coffee shops around the world, baristas notice things that are broken, see things that can be improved, and have ideas that could take the cafe to a new level. The problem is that so much of it never gets heard. Today we will be talking about how managers can give voice to these ideas and also how baristas should go about relaying them. Amazing things happen when you make improvement a grassroots effort when barista and manager are working to help each other make the best cafe possible.