Watch on YouTube.
CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works.
We consider Lighthouse Works' strategy to create more career opportunities for the blind and visually impaired.
In doing so, we discuss:
- The drivers behind Lighthouse Work's strategy to employ blind and visually impaired contact center staff
- How it worked with Genesys to create an accessible contact center environment
- The results of the contact center transformation process
- The impact on metrics and future plans.
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CX Today