Digital Decision Making for CSCOs

This episode explores: 

• Why aren’t supply chain leaders seeing the value they expect from digital trade-off analysis technology? (4:45)
• Creating returns on digital trade-off analysis investments by closing the “digital to reality gap” through localized, cross-functional decision makers. (07:03) 
• Who are localized, cross-functional decision makers? What roles do they hold? (10:06)
• How does decision making change going forward? How do chief supply chain officers (CSCOs) know what choices to send down to localized decision makers? (11:34)
• Three steps toward reaping the decision-making benefits localized leaders can provide. (20:40)Host Caroline Chumakov and Gartner Research Director Suzie Petrusic discuss how digital trade-off analysis technology is not providing the expected benefits, and how supply chain leaders should respond. 

As discussed in Suzie’s research Leverage Human Visibility and Digital Analytics for Better Decision Making, global, end-to-end (E2E) decision makers rely on digital technology and data-derived models to make better decisions. However, poor process adherence and incomplete process digitization mean these technologies and data models provide crystal-clear insight that is fundamentally flawed and inaccurate. 

Therefore, Suzie and her research recommend leveraging the human visibility from localized, cross-functional leaders to improve decision making. Caroline and Suzie discuss the reasoning and data behind these findings, as well as recommendations for supply chain leaders looking to employ them.

Suzie Petrusic, Ph.D., is the Gartner Senior Director Analyst serving chief supply chain officers in all the areas of supply chain related to strategy leadership and execution. She has authored and co-authored research and case studies on topics such as risk, supply chain maturity, the future of the supply chain, customer enablement, inflation and recession, and supply chain constraints. She also leads Gartner’s research agenda for chief supply chain officers. Upcoming research topics from her team include supply chain sustainability and digital technology.