More people have a bank or mobile account than ever before, giving more people in the developing world and beyond a chance build savings, grow businesses and protect their families from the next global shock. But despite big gains in financial inclusion, there’s much more work to do. This work is especially urgent as a new swirl of economic, humanitarian and climate shocks could make getting payments to people quickly and efficiently more important than ever. Al Kelly, Jr, Executive Chairman and former CEO of Visa shared what’s needed next to bridge gaps and reach true financial inclusion in an interview recorded at the Annual Meeting in Davos in 2023. He also shares the questions all good leaders ask themselves as well as the lessons he learned from an early role at the White House and from Visa’s founder and first CEO Dee Hock.

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