E145 | The Importance Of Employee Experience with Ben Whitter

What is your employee experience like? Would your employees write rave reviews about their experience working at your organisation?

Today’s guest, Ben Whitter, is an employee experience expert and a bestselling author. He works with a number of global companies helping the CEOs fix their employee experience so that it's in keeping with their preferred customer experience and their brand. 

“We look at everything that's connected to people, society, culture, the organisation, leadership, technology, and we say, how is this driving people forward and helping them fulfil their potential?”

Today, Ben talks about his mission, how he wants to see HR own the commercial metrics inside an organisation and step away from the typical HR metrics of recruitment and sickness absence. He wants HR to instead be responsible for innovation, profitability, customer satisfaction and productivity.

“If you're developing and investing in your customer experience, you would expect to see some return with new business coming in, retaining clients or customers, new customers, new referrals. And it's the same for employee experience.”

From where his research has taken him, to the best place for an organisation to start, to sharing a few tactical examples from the organisations he’s worked with, to his views on hybrid work and how that’ll affect employee experience when we start to return to the office, this is a fantastic conversation with Ben. 

We hope you learn as much as we did. 

On today’s podcast:

• The best place for an organisation to start
• Tactical examples of best practice
• How to measure employee experience
• His favourite CEO story
• The Timpson model for talent
• The hybrid model and employee experience

Links:

• First Book - Employee Experience 
• New book - Human Experience at Work