Ten Crows BBQ GM and Manager talk ridiculously over-the-top service
Nov 5, 2018
21:33
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Our first episode with two people features Jonathon (GM) and Casey (Manager) of Ten Crows BBQ in South Lake Tahoe, CA. We cover a lot of topics, but one really sticks out, which is the acronym they use within their group of restaurants: ROTS (Ridiculously Over-the-Top Service. I love the approach they take to hospitality, and they share some great examples. This is a fun interview. Enjoy...
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