Brian and Kevin Krosley talk about process coaching and three improvement questions to ask:

What are we trying to accomplish?
How will we know that a change is an improvement?
What are the changes we can make that will lead to improvement?

After those questions have been answered it is key to find a structured way to test changes on a small scale before implementing them for the whole organization.

Kevin Krosley worked for 24 years at Sigma-Aldrich, a Fortune 1000 company. His various roles included strategy, business development, and then a global leadership position in process improvement. Kevin is an executive coach and consultant and also the executive pastor of leadership development and operations at First Free Church in Manchester, Missouri.

You can reach Kevin at krosley@gmail.com.

291 The Power of Process Coaching with Kevin Krosley