Marriott’s Bet, APAC’s Rebound and Loyalty Leakage

Marriott held its first “Members’ Day,” inviting 75 Bonvoy members to HQ to test concepts like revamped lounges, new spa amenities, and an AI chatbot that lets travelers describe complex trip needs—underscoring the value of direct relationships as AI reshapes booking. In Asia Pacific, hotel investment dropped 23% in H1 2025 (with fewer big deals in Japan), but JLL still forecasts $12.8 billion for the year—about 5% above 2024—on the back of lower borrowing costs, steady tourism growth, and active private capital. Skift Research’s new Loyalty Stickiness Index shows airlines scoring 62–66 and hotels 53, revealing significant “leakage” as travelers defect for better schedules, locations, and perks that match the purpose of their trip.

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