066 : Shaping and Developing Your Team w/ Beth Garrison

Leading and developing your staff depends on how well you understand what gives rise to their behavior in the cafe. Today we talk with Behavior Analyst, Beth Garrison and will discuss the basics of behavior analysis, the 5 behaviors of a healthy team, the role environment plays in encouraging or discouraging behavior, and more!

Links:

www.shapingdevelopment.com

www.operantcoffee.com

www.abainternational.org