Successful Turnaround Strategies in Higher Ed Create a Path to Sustainability for Bradley University

By being customer-centric and asking prospective students what they want, higher education leaders can begin to redesign programs that attract enrollment.

The university hired a CFO that doesn’t have any higher education experience. This has proven beneficial because she brings a different perspective that helps the institution eliminate outdated processes and decisions.

Bradley is encouraging innovation by changing decision-making processes. For example, the program review process beings with the president, provost, and CFO. In other ways, other processes are involving the deans more intentionally in the decision-making process.