In this episode we spoke with Joey Coleman. Joey is a world renowned public speaker and the author of best selling books Never Lose Another Customer and Never Lose Another Employee Again.
Joey explained how customer defection is a cultural and structural problem within a business and what actions you can take in order to fix this problem for good.
During our chat, Joey also shared some practical steps for how you can start turning more customers into loyal advocates that drive sustainable growth for your business.
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The Business of Customer Love