The Beat Revolutionizing Patient Communication with AI: Vijay Verma, VP of Product Management at TeleVox
About Vijay Verma:
Vijay Verma is a seasoned product leader currently serving as VP of Product Strategy at TeleVox Healthcare in the NYC metro area, where he spearheads AI-driven initiatives and contact center innovation. With 20+ years of experience driving digital transformation, he specializes in creating exceptional customer journeys that drive engagement and business growth. A specialist in Conversational AI and CX, he has pioneered AI-driven engagement platforms, impacting 30M+ users, and led enterprise-scale transformations resulting in significant NPS improvements. Vijay excels at leveraging emerging technologies, data-driven insights, and cross-functional teams to create innovative solutions that resonate with users and deliver measurable business growth.
Things You’ll Learn:
- Good communication is crucial for achieving positive clinical outcomes, necessitating platforms that work for both institutions and patients. TeleVox focuses on bridging communication gaps through patient-centered experiences that improve health outcomes and drive financial success for healthcare providers.
- Generative AI is poised to significantly impact healthcare by alleviating staff shortages and simplifying complex processes.
- A major pain point in healthcare is the friction in communication, often leading to frustrating experiences for patients and staff burnout.
- Omnichannel communication strategies are essential for providing consistent and convenient patient experiences across various channels, including voice, SMS, and mobile apps.
- Generative AI enables the efficient repurposing of healthcare content across different channels and languages.
- Smart Voice combines the empathy of a voice channel with the automation of a virtual agent and the intelligence of a call center.
Resources: