Marc Lesser on Finding Clarity and Compassionate Accountability at Work and Beyond
Nov 20, 2023
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Renowned speaker and executive coach, Marc Lesser, discusses the power of communication, compassion, and accountability in our lives and work. He explores the concept of compassionate accountability and the importance of clear communication and healthy relationships in organizations. They also discuss leadership, maintaining a functional work environment, and handling emotional challenges in the workplace.
Combining compassion and accountability is essential in difficult conversations and should be seen as complementary qualities, fostering healthy relationships and a positive culture.
Encouraging open dialogue, addressing issues promptly, and creating trust within a team or organization are key factors in building a positive and accountable workplace culture.
Deep dives
The Power of Compassionate Accountability
Mark Lesser discusses the importance of combining compassion and accountability in difficult conversations. He explains that compassion and accountability should not be seen as opposing forces, but rather as complementary qualities. Mark emphasizes the significance of effective communication in personal and professional relationships, and how it should balance both compassion and accountability. He explores the role of emotional intelligence, mindfulness, and self-awareness in enhancing relationships and building a healthier culture. Mark also shares his experiences from working in a Zen monastery and how it influenced his approach to leadership.
Creating a Culture of Accountability and Compassion
Mark Lesser introduces the concept of 'compassionate accountability' as a framework for building a positive and accountable culture in organizations. He highlights the importance of encouraging open dialogue and addressing issues without letting them fester. Mark suggests that creating trust within a team or organization serves as a foundation for holding each other accountable. He discusses the five key factors of the SCARF model – status, certainty, autonomy, relatedness, and fairness – and how they contribute to a healthy culture. Mark encourages leaders to explore their own agency and take responsibility for cultivating a positive workplace culture.
Developing Emotional Intelligence and Mindfulness
Mark Lesser emphasizes the need for ongoing self-awareness and the practice of emotional intelligence and mindfulness in leadership roles. He emphasizes the importance of listening and truly hearing others, as well as cultivating a beginner's mind to let go of fixed ideas and viewpoints. Mark discusses the role of self-awareness in understanding one's motivations and aspirations, and the impact of emotional intelligence on effective decision-making and collaboration. He suggests incorporating mindfulness practices into leadership development to create more effective and compassionate leaders.
Taking Ownership and Initiating Change
Mark Lesser encourages individuals to take ownership of their own agency in the workplace and embrace the courage to have challenging conversations. He recommends developing skills for effective communication, including empathy and compassion, to foster healthy relationships and collaborative environments. Mark advises individuals to start small by identifying one conversation that can bring about positive change, and to strive for clarity, alignment, and empowerment in their personal and professional interactions. He emphasizes the significance of self-awareness and the continuous practice of mindfulness in leadership and culture transformation.
This week I was excited to speak with Marc Lesser. Marc is a renowned speaker, facilitator, workshop leader, and executive coach. He specializes in integrating mindfulness and emotional intelligence into his presentations and training sessions. Marc is the author of five books, including his latest Finding Clarity: How Compassionate Accountability Builds Vibrant Relationships, Thriving Workplaces, and Meaningful Lives. He serves as the CEO of ZBA Associates, a firm focused on executive development and leadership consulting. His podcast, Zen Bones: Ancient Wisdom for Modern Times, offers insightful interviews and mindfulness practices aimed at personal development and organizational influence.
Marc is here to share his wisdom and insights on the power of communication, compassion, and accountability in our lives and work. He challenges us to question our assumptions, engage in difficult conversations, and create both a work and personal culture that fosters both compassion and truth. From his experience in running a Zen monastery kitchen to working with Google engineers, Marc has a unique perspective on leadership, emotional intelligence, and the importance of listening.
This was a really insightful conversation about how to both reclaim agency in the workplace and how we can begin asking the hard questions of ourselves and our employers. If you or anyone you know has been struggling with finding a degree of clarity and accountability at work or in your personal life this episode offers immense insights and reflections on how you can begin to start that process and start feeling more empowered while finding deeper meaning and agency in your life.