Omada Health’s Terry Miller on Human-Centered Care in the Age of AI

Terry Miller, VP of AI and Machine Learning at Omada Health shares his unique journey from the industrial sector to healthcare, highlighting the transformative potential of AI in improving health outcomes. 

He emphasizes the importance of a human-centered approach in care, ensuring that AI serves as an augmentative tool rather than a replacement. Additionally, Terry discusses the challenges of navigating the evolving regulatory landscape in healthcare, focusing on privacy and compliance. 

Topics discussed:

• The transformative potential of AI in healthcare and its ability to enhance patient outcomes while streamlining administrative tasks within healthcare organizations.  
• The importance of maintaining a human-centered approach in care, ensuring that AI complements rather than replaces the essential role of healthcare professionals.  
• Navigating the evolving regulatory landscape in healthcare, including compliance with HIPAA and the implications of privacy concerns for AI deployment.  
• The role of generative AI in healthcare, including its applications for context summarization and how it can support health coaches in patient interactions.  
• Strategies for ensuring the veracity and provenance of AI-generated outputs, particularly in the context of healthcare applications and patient-facing information.  
• Building an effective AI team by compartmentalizing roles and responsibilities, focusing on distinct functions within ML Ops and LLM Ops for efficiency.  
• The significance of aligning AI initiatives with business goals, demonstrating measurable impact on revenue and operational efficiency to gain executive support.  
• The challenges and opportunities presented by AI startups focusing on diagnostics, and the need for human oversight in AI-driven decision-making processes.  
• The potential for real-time, dynamic care through the integration of diverse health data sources, including wearables and IoT devices, to optimize patient health.  
• The importance of sharing best practices and shaping policy through collaborations, such as the White House-supported healthcare AI commitments Coalition.  

(Episode 13)