What does it take to successfully implement a cloud-based property management system across 270 hotels? In this episode, Tess Therese Cedercreutz, Chief Commercial Officer at Scandic Hotels, reveals the secrets behind their ambitious technology transformation and how it enhances guest experience.
Key Takeaways:
- Discover how Scandic Hotels is leveraging Oracle's cloud-based platform to streamline operations and improve guest interactions, setting a new standard in the hospitality industry.
- Learn the importance of comprehensive training and support for staff during technology rollouts, ensuring a smooth transition and high adoption rates.
- Understand the balance between high-tech solutions and the core principles of hospitality, emphasizing the need for personal connections with guests even in a digital age.
Hotel Tech Insider