Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices

CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees. 

Anderson discusses how the popular telecoms provider is advancing its contact center experiences with AI. 

In doing so, he shares:

🔴 The Challenges of Implementing Contact Center Auto-Summaries 🔴

Auto-summaries are where many contact centers have started their generative AI journeys. Yet, implementations aren't always easy. Anderson shares what he's learned so far. 

🤖 The Rollout of Its Contact Center Copilot 🤖

Implementing a copilot is the next step on the company's journey. As 2degrees starts to ramp up its roadmap, Anderson offers best practices to aid agents with new assistance use cases. 

🤔 What's Coming Next? 🤔 

2degrees plans to turn up the heat on its AI deployments, plotting out its upcoming innovations. Anderson shares what 2degrees will implement next. 

The telecoms provider is a NiCE customer. For more information about NiCE's contact center solutions, visit: https://www.nice.com/

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #contactcenters #copilot #NiCEiLondon 

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