Customer Confidential: Untold Stories of Earned Growth

Ep. 5: NPS pilots at Herman Miller

Mar 7, 2014

35:02

forum

Ask episode

view_agenda

Chapters

auto_awesome

Transcript

info_circle

Episode notes

Pam Carpenter talks about the office-furniture maker's NPS pilots (2:06), lessons about e-mail surveys (5:05), how to write effective feedback requests (13:28) and how to turn feedback into action (29:22).

Home Top podcasts Popular guests Top books