#156: Will Guidara Returns—Is Hospitality the Ultimate Competitive Advantage?

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Business owners often find it hard to balance profitability with genuine customer care. If you’re too focused on getting things done quickly and making money, personal connections and customer service can often take a backseat. In a marketplace where business is often driven by the bottom line, how can you stand out by prioritizing relationships and exceptional customer service? 

 

In this episode, host Donald Miller welcomes Will Guidara back to the show. Will is the author of Unreasonable Hospitality and the former co-owner and manager of Eleven Madison Park, which became the #1 restaurant in the world. They discuss how to bring genuine care and top-notch service into any businesses, not just the hospitality industry. Their conversation goes beyond just business tips, exploring deeper ideas about the importance of caring for people in a world where respect for our fellow human beings seems to be slowly diminishing. Don and Will also answer and coach through listener submitted questions (submit your questions at BusinessMadeSimple.com/Podcast) around how you can incorporate unreasonable hospitality into your business. 

 

Has your faith in humanity been slipping lately? Tune in to learn how to respond to business challenges with care and compassion.

 

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