The latest Academy episode is a special one — with former FBI Hostage Negotiator and author of “Never Split The Difference: Negotiating as if Your Life Depended on It”, Chris Voss.

Chris brings decades of experience in the realm of high stakes negotiation in the tensest of situations: kidnappings.

But let’s face it: you and I are unlikely to be in those anytime soon — yet every single day we deal with our own high stakes situations where negotiating, influence and communication are absolutely crucial.

Whether it’s dealing with a customer service rep, a relationship conflict or buying a new car — effective negotiation can change your life.

In this episode, we dig deep on the simple, practical and highly effective techniques you can start using today as well as:

Negotiation is about working with people, not against
The power of working on communication and language
Chris's journey from SWAT team to FBI hostage negotiator
Learning negotiation from years on a suicide hotline
Why the fear of loss drives most human behavior
How to defuse tension to get what both people want
Why business conflicts are more intense than terrorism
What time does to confrontation and conflict
The power of emotional intelligence in life and business
Why it’s not what you say, but your delivery
The power of ‘mirroring’ for connection and influence
Why we must understand that everyone wants to be heard
How to negotiate in sales, business, and relationships
The big mistakes you can’t afford to make

...and so much more — plus a real life roleplay with yours truly.

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