Responding Well to a Scandal

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When faced with a scandal, organizations have a choice. They can engage in impression management strategies, designed to obscure the truth, and save their image. Or, they can take the road less traveled. They can humble themselves. They can listen. And they can admit the truth—to themselves and to others.
In this edition of The Roys Report, researcher, author, and abuse survivor advocate, Wade Mullen, speaks on how to manage a crisis in a session from the recent Restore Conference.